Privacy Policy

Effective Date: 1st November 2024

1. Introduction

Welcome to Furness Raw Feasts. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from https://furnessrawfeasts.co.uk (the “Site”).

2. Who We Are

Furness Raw Feasts
Website: https://furnessrawfeasts.co.uk
Email: [email protected]

3. Information We Collect

We collect various types of information when you interact with our website, including:

a) Personal Information

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party gateways)

b) Technical Information

IP address
Browser type and version
Time zone setting
Operating system
Device type
Browsing behaviour on our website (via cookies and analytics)

c) Order and Account Information

When you make a purchase, we collect your order details including the products ordered, date/time, and any communications related to the transaction.

4. How We Use Your Information

Process and fulfill orders
Provide customer support
Send order confirmations, updates, and shipping information
Respond to your inquiries and feedback
Improve our website and shopping experience
Detect and prevent fraud
Comply with legal obligations

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

WooCommerce & WordPress: To manage the online store and order processing
Payment processors (e.g. Stripe, PayPal): To securely handle transactions
Shipping providers: To deliver your orders
Analytics and tracking tools (e.g. Google Analytics): To understand user behaviour on our site
Legal or regulatory authorities if required by law

6. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us enhance your experience by remembering your preferences, understanding how you use our site, and improving performance and functionality.

Types of Cookies We Use

Strictly Necessary Cookies: Required for the operation of our site (e.g. shopping cart functionality).
Performance Cookies: Collect data on how visitors use our website, such as pages visited and errors encountered. These help us improve the site.
Functionality Cookies: Allow the website to remember your preferences (like your region or language).
Targeting/Advertising Cookies: May be used by third-party services to deliver relevant advertising based on your browsing history.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

View cookies stored on your device
Block all or specific cookies
Delete cookies when you close your browser

Please note that disabling cookies may affect the functionality of certain features on our website.

You can also update your preferences using our website’s cookie banner when you first visit the site.

7. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy, or as required to comply with legal obligations, resolve disputes, and enforce our agreements.

Typically, we retain order information for 6 years for tax and accounting purposes.

8. Your Rights (UK & EU Customers)

You have the right to:

Access the personal information we hold about you
Correct any inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict how we use your data
Withdraw consent (if processing was based on consent)
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at: [email protected]

9. Data Security

We implement appropriate technical and organisational measures to secure your data. This includes SSL encryption on our website and using secure third-party services for processing payments.

10. International Transfers

If we transfer your personal data outside of the UK or EEA (for example, to our cloud service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or service providers certified under international privacy frameworks.

11. Third-Party Links

Our website may include links to third-party websites. This privacy policy applies only to our website, so we encourage you to read the privacy policies of other sites you visit.

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or the way your data is handled, please contact us:

Email: [email protected]